Before returning any item, a Return Authorization Number (RAN) must be obtained.
Please, Contact Us in order to receive a Return Authorization Number. If costumer
send back any item without a Return Authorization Number, it will be refused, send
back to customer at his/her own expense and absolutely no actions will be taken by
RETURNS AFTER A THIRD DELIVERY ATTEMPT
Items returned to us by our carrier after a third delivery attempt will be considered
an Unwanted Item. If costumer want a new delivery, you will be responsible with any
new applicable delivery charges. See RETURN OF UNWANTED ITEMS.
RETURNS OF INCORRECTLY ADDRESSED ITEMS
Our system generates the shipping labels automatically from the information the customer
provide, therefore, Miracolors will charge the costumer a redelivery fee for any
package already sent and/or returned to us, that was shipped to an erroneous address.
If the customer Contact Us regarding an incorrect shipping address and the package
is still in our facilities your shipping information will be corrected at no charges.
RETURNS OF TRANSIT DAMAGED ITEMS
Immediate inspection is especially important when receiving delicate items.
If customer receive any merchandise that has been damaged during transit, Miracolors
will replace it for the same product free of charge (see WARRANTY). In such situation,
we guarantee a speedier process. Returns of damaged during transit merchandise will
be accepted ONLY if it is notified within 72 hours of receipt. For a better understanding
and managing of customer specific situation, please Contact Us no later than 24 hours
after receiving the damaged merchandise and a customer service representative will
get back to you immediately to deal with the situation, assign the customer a RETURN
AUTHORIZATION NUMBER (RAN) and help in the returning process. Please do not contact
the carrier. We will make the necessary arrangements with our freight company to
take care of the problem. Customer must carefully repack the merchandise to be returned.
RETURNS OF UNWANTED ITEMS
There will be a 25% returning fee for any unwanted item. Shipping and Handling charges
are non refundable if costumer received free shipping the actual cost of shipping
will be deducted. Returns of unwanted merchandise will be accepted only if it is
notified within 72 hours of receipt. Customer must repack the merchandise to be returned,
make the necessary arrangements with the carrier of his/her choice and pay for all
the returning shipping charges (including insurance). Returned merchandise MUST include
the original Packing Slip, Purchase Order and Paid Invoice issued by Miracolors (please,
make copies for your records). If the unwanted product customer is sending back arrives
to our facilities damaged, Miracolors will inform the costumer via e-mail that the
item was received damaged and hold the product for 30 days . It is the costumer’s
responsibility to file a claim with the shipping carrier ( providing insurance was
paid and they determine they are responsible for the damages ) , and instruct Miracolors
concerning what to do with the damaged product . If Miracolors has not received notification
of response from the costumer within 30 days , the item will be donated or destroyed.